Although we ultimately did not get to go on this tour, I wanted to give them a shout out for great customer service. I contacted them when they were still closed for the season, but they still responded promptly and gave me updates on their boat’s status as our dates drew near. Once it was confirmed that their boat would be in the water by our visit, we booked the Evening Tapas Tour, one of their three options. The day of our tour, the waters were quite choppy and they decided it would be best not to go out. Their email advising us of the cancellation showed that they put their customers ahead of profits:
We appreciate that they did not force the issue under less than ideal conditions. They offered to reschedule us for the next day, which unfortunately we could not do, so they gave us a full refund.
I was really disappointed that we did not get a chance to experience what was sure to be a wonderful boat ride offering a unique perspective of Cinque Terre but grateful that they made the right decision. We hope to have another trip soon so we can book with Angelo’s again and get out on his boat this time. Maybe with the kids!